Privacy policy

Updated: July 2026

This policy explains what data Grand Life Concierge receives through the site, why and how it is processed. Through the site we collect only contact details to handle your request — no documents or payment details.

What data we collect

Through the request form: your name, contact (phone, Telegram or email), optionally a company name (for business requests), a comment, the services you mark, the destination, tour or offering, plus the interface language and the page the request was sent from.

Technical link data: UTM tags, if you arrived via an advertising or partner link.

We do not collect passports, scans, statements or payment details through the site. Such documents are handled via separate secure channels off the site.

Why and on what basis

The data is needed to contact you and handle your request: clarify details, put together a program and services, and answer your questions.

The basis for processing is your consent, given by ticking the checkbox in the form. Without consent the form is not submitted.

Who we share data with

A notification of your request goes to our manager on Telegram and contains your name, contact, selected services, destination and the request page. Attachments and documents are not included.

Data is stored in our database; the site is hosted with a hosting provider. We do not sell or share your data with third parties for advertising.

Cookies

We use only technical cookies: the saved theme, the chosen display currency, and your favorites and comparison lists. UTM tags are taken from the link address.

There are no third-party advertising or analytics trackers on the site.

How long we keep data

We keep request data for the duration of work on your request and a reasonable period after, so we can return to the discussion if needed. On your request we delete data sooner.

Your rights

You can request access to your data, its correction or deletion, and withdraw your consent to processing. To do so, contact us via the details on the Contacts page.

Children

The service is intended for adults. We do not knowingly collect data from persons under 18.

Changes to this policy

We may update this policy. The date of the last update is shown at the top of the page.

Contacts

For data-processing questions, reach us via the Contacts page. Service details are available on request.

This document may be supplemented. For regulated services (bank accounts, residency, cross-border payments, investments) the final decision rests with the bank or a government authority.